Returns

Everyone changes their mind, it’s fine if you do and want to return your items. We ask that the items be returned to us in the same condition in which you received them, unworn and unused with the appropriate labels attached and in its original packaging. A request for a return must be made within 14 days of the delivery of your items.

Submit a request for a return via our contacts section. Instructions will be emailed as to where to return your items too. Unfortunately we do not cover the cost of postage to return your items. We currently do not offer exchanges.

Once the items have been received by us, inspected and approved, you will be notified and issued an automatic refund via the original payment method. Please allow 5 working days for this to happen.

Please inspect all items on arrival. All Bonny & Frey clothes are hand made and we put a lot of care and attention into the process of making them, however, we are only human and mistakes can but very rarely occur. Please get in touch with us as soon as possible if there is any damage to the item that we have overlooked. In the unlikely event that we send you the wrong order, we will rectify this as soon as possible once you have made us aware.